Memberships
Any behavior that is detrimental to Rockapella, Rockapella.com, Paid, Inc. any employees affiliated with either, or any member of them will not be tolerated and including but not limited to (1) profanity or obscenities; (2) libel, defamatory, obscene, fraudulent, harmful, threatening, abusive or hateful mail, email, telephone conversations, message board postings, or personal confrontations (3) displaying any personal information about oneself or that of another including but not limited to address and telephone number.
WE reserve the right to revoke a membership to Rockapella.com at any time, if, in our sole determination of WE determine a member has violated a term or condition of these policies.
In consideration for being a member of Rockapella.com, participating in any and all Rockapella.com contests, promotions, purchasing concert tickets and attending and/or fan experiences, you agree to authorize US to use your name, voice, portrait and likeness, including, any statements, interviews or performances of you in any video, recorded, filmed, taped, and/or photographed material created by US in connection with the Rockapella.com membership contest, promotion, concert ticket purchase and attendance and/or fan experience (collectively referred to as “the Work”). WE have the right to use the Work for any purpose, including but not limited to any related advertisement, promotion and publicity for us, and to exhibit, produce, broadcast, distribute, and otherwise exploit the Work in whole or in part, through any and all means and all media, whether now known or hereafter developed, throughout the world into perpetuity. WE shall have the right to edit, modify, add to and/or delete any or all of the material contained in the Work, including that material which contains your name, voice, portrait and likeness, in whole or in part. Except as otherwise expressly provided herein, you shall not receive any compensation whatsoever in connection with your services and performances in connection with or as part of the Work, the use and exploitation of the Work or the exercise of the rights granted herein.
If there is a problem with your subscription, please email us at CustomerService@Rockapella.com or call 508-791-6710.
Merchandise
Rockapella.com sells various Rockapella and Rockapella.com merchandise from Rockapella.com (hereinafter “Merchandise”). Purchases may be made online with a valid credit card. Rockapella.com accepts Mastercard, Visa, Discover and American Express.
WE will accept merchandise items for return within 30 days of purchase provided the item is unused, unopened and in brand new condition. For wearable merchandise, items that have been washed or worn may not be returned. For non-wearable merchandise, including CDs, cassettes, DVDs, or videos, Rockapella.com will not accept for return or exchange any packaged item after it has been opened. There are no refunds, returns/exchanges on digital downloads; all such sales are final. There may be a cancellation/return/exchange fee plus shipping and handling for all exchanges. Rockapella.com is not responsible for the cost of return shipping. Prior to returning any item, please contact us at CustomerService@Rockapella.com or call 508-791-6710.
Please allow for 2 weeks for shipping of your Merchandise. If one or more items from your order are out of stock, or if an item that you ordered becomes discontinued prior to delivery, WE will notify you via e-mail. If an item is backordered, you have the option of holding your entire order until the backordered item arrives, or you can request a credit for the back ordered item and have the rest of your order shipped.
In accordance with state law, WE may be required to charge sales tax on certain Merchandise orders shipped within the state of Massachusetts. Sales tax is applied to the total amount of the order, which includes shipping and handling charges.
Customer Service
Our customer service office is open from 9:00 am to 5:00 pm Monday thru Friday EST. Should you have any questions regarding your merchandise order, please
Call: 508-791-6710
E-mail: customerservice@Rockapella.com,
Changes to Purchasing Policies
WE may occasionally update these Purchasing Terms. When WE do, WE will also revise the "last updated" date at the bottom of the Purchasing Terms. You understand that Paid reserves the right to make these changes and that you are responsible for regularly reviewing this Purchasing Terms, as posted on this Web site. Continued access to or use of the Rockapella.com website after any such change shall constitute your consent to such change.
